Design
Design
COMCAST
Xfinity assistant
Ringing in a new era of customer support where customers feel understood.
Design
COMCAST
Credit Paths
Saving the business money through an automated credit validation system
Design
COMCAST
Global Navigation
Enabling intuitive workflows across roles, locations, and devices.
Design
COMCAST
Field Tech Messaging
Leveraging existing technologies to support in-app messaging.
Design
COMCAST
Xfinity assistant
Ringing in a new era of customer support where customers feel understood.
Design
COMCAST
Global Navigation
Enabling intuitive workflows across roles, locations, and devices.
Design
COMCAST
Credit Paths
Saving the business money through an automated credit validation system
Design
COMCAST
Field Tech Messaging
Leveraging existing technologies to support in-app messaging.
Design
COMCAST
Xfinity assistant
Ringing in a new era of customer support where customers feel understood.
Design
COMCAST
Global Navigation
Enabling intuitive workflows across roles, locations, and devices.
Design
COMCAST
Credit Paths
Saving the business money through an automated credit validation system
Design
COMCAST
Field Tech Messaging
Leveraging existing technologies to support in-app messaging.
Systems
SYSTEM
COMCAST
Designing Generative Conversations
Training the design organization in crafting generative AI conversations.
SYSTEM
COMCAST
Deterministic Paths Framework
Guiding teams in designing experiences with strict policy adherence.
SYSTEM
COMCAST
Designing Generative Conversations
Training the design organization in crafting generative AI conversations.
SYSTEM
COMCAST
Deterministic Paths Framework
Guiding teams in designing experiences with strict policy adherence.
SYSTEM
COMCAST
Designing Generative Conversations
Training the design organization in crafting generative AI conversations.
SYSTEM
COMCAST
Deterministic Paths Framework
Guiding teams in designing experiences with strict policy adherence.
Thoughts
Article
The Process of Respect
Establishing healthy team cultures through a agreed upon workflows.
Article
The Containment Loop: Why Telecom Support is Failing Its Customers
How to turn “digital bouncers” into proactive partners.
Article
The Process of Respect
Establishing healthy team cultures through a agreed upon workflows.
Article
The Containment Loop: Why Telecom Support is Failing Its Customers
How to turn “digital bouncers” into proactive partners.
Article
The Process of Respect
Establishing healthy team cultures through a agreed upon workflows.
Article
The Containment Loop: Why Telecom Support is Failing Its Customers
How to turn “digital bouncers” into proactive partners.
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