Product strategy
Customer facing
Imagining a new era of customer support that rebuilds trust
FEATURE WORK
Employee Facing
AI that guides so that Agents can shine
Introducing generative paths, supporting interactions that align with company policies and offers.
Enhancement
Employee Facing
Global Navigation
Giving agents better access to their tools across devices.
Mentorship
Empowering Designers for the Generative Era
Organization-wide training to equip designers with the skills to deliver conversational and generative interfaces.
Product Strategy
Customer facing
Leveraging home and health technologies to give seniors and their loved ones peace of mind.
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